Shipping policy

At Eclara Skin, we take pride in delivering your order quickly and reliably. All of our skincare products are freshly prepared and carefully packed before shipment.

We currently ship within the United States only.

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Processing Time

Please allow 2–5 business days for order processing. Each order is made and packaged on demand to ensure maximum freshness and product quality.

Once your order is shipped, you’ll receive a confirmation email with tracking details.

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Estimated Delivery Times

• Standard U.S. Shipping: 2–4 business days (after processing)

• Express  U.S. Shipping: 1–3 business days (after processing)

Please note that delivery times may vary depending on your location and seasonal carrier volumes.

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Shipping Costs

Shipping rates are calculated at checkout based on your location and package weight. Occasionally, we may offer free shipping promotions, which will be clearly stated at checkout.

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Tracking Your Order

As soon as your order ships, we’ll email you a tracking number. Please allow 24–48 hours for tracking updates to begin showing movement.

If your tracking hasn’t updated after 3 business days, please reach out to contact@eclaraskin.com.

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Incorrect Addresses & Delivery Issues

It is your responsibility to provide the correct shipping address at checkout. If your package is undeliverable due to an incorrect or incomplete address, it may be returned or lost. In such cases, we can reship your order for an additional shipping fee.

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Lost, Damaged, or Incorrect Orders

If your package arrives damaged, incorrect, or does not arrive at all, please email us at contact@eclaraskin.comwithin 7 days of the delivery date or expected delivery. We’ll resolve the issue promptly — either by sending a replacement or issuing store credit, depending on the situation.