Refund policy

Return & Refund Policy

We have a 14-day issue policy, which means you must contact us within 14 days of receiving your order if there is a problem with your item.

To be eligible for a return or replacement, your item must be:

• In the same condition that you received it

• Unopened and unused

• In its original packaging

• Accompanied by proof of purchase

To start a return or report an issue, email us at contact@eclaraskin.com with your order number and a description (including photos if applicable). If your return is approved, we’ll provide instructions on how and where to send your package.

Please note: Items sent back to us without first contacting us will not be accepted.

 

Damages and Issues

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 14 days so we can make it right. Depending on the situation, we may offer a replacement, a courtesy credit, or a refund.

 

Exchanges

We do not offer direct exchanges. If your item qualifies for a replacement, we’ll ship a new one at no additional cost.

Refunds

If approved, refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the transaction.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at contact@eclaraskin.com.